🧾 1. Digital Product Nature
All BrightPath products — including dashboards, templates, planners, toolkits, and presentations — are digital downloads.
Once purchased and delivered electronically, they cannot be returned like physical goods.
Therefore, please read the product descriptions and view previews carefully before completing your purchase.
💡 2. Eligibility for Refunds
We do offer refunds or replacements under the following circumstances:
- Duplicate Payment or Accidental Purchase
– If you were charged twice for the same product or purchased it in error. - Corrupted or Unusable File
– If the downloaded file is damaged or cannot be opened after troubleshooting. - Incorrect Product Delivered
– If you received a file different from what was described on the product page. - Technical Error During Transaction
– If a system failure on our end prevented you from receiving the correct file.
If any of these conditions apply, please contact our support team within 7 calendar days of your purchase with:
- Order number or receipt.
- Email address used for checkout.
- Short description of the issue (screenshots if possible).
We will respond within 48 business hours.
🔁 3. Non-Refundable Situations
We cannot issue refunds in the following cases:
- You changed your mind after download.
- You found a similar product elsewhere.
- The product is incompatible with your system due to failure to meet stated requirements.
- You misunderstood the purpose or scope of the file (full details are available on each product page).
To help prevent such issues, our team is always available to clarify product details before purchase.
🧩 4. Replacement or Re-delivery
If your product download link has expired or been deleted accidentally, we will re-send your files free of charge after verifying your order details.
🔒 5. Secure Transactions
All transactions are processed through encrypted payment gateways (Stripe/PayPal) to ensure the security of your personal and financial data.
We do not store credit card information or share data with third parties.
🕒 6. Response & Resolution Time
Our typical response time is 24–48 business hours, and refund processing (if approved) takes 3–5 business days after verification.
Refunds are issued to the original payment method used at checkout.
🧠 7. Our Commitment
BrightPath Learning Center is built on transparency, fairness, and educator trust.
We believe in long-term relationships with our customers and will always evaluate refund requests case by case with empathy and professionalism.
By completing a purchase on our website, you agree to this Refund & Returns Policy.